Replacing your broken or problem Zune
I get a lot of e-mails each week with Zune owners asking about their broken/problem Zune. Seems that a lot of people drop their Zunes!
If you are having problems with your Zune due to dropping it or it just started having problems you should refer to your Zune Product Guide. Many throw their Zune Product Guide away so I will post some useful information here.
The first thing you should do with a problem Zune is to take it back to where you bought it and see what their policy is. For instance, Walmart will take back Mp3 players within 15 days of purchase. Check with the store you bought it from (on the internet or a physical store). Each store will have their own Zune return policy.
If the store you bought your Zune from does not take it back then you will have to work through Microsoft’s Zune Warranty.
Microsoft has a 1 Year Express Warranty. The Zune Product Guide states that the original purchaser falls under this Zune Warranty program and, “that under normal use and service” and that the user must, “conform with the accompany printed user instruction materials.” I am no lawyer, but I take this to mean if the Zune just stops working or has a problem during normal use (no dropping) and you have not modified your Zune Software/hardware in any way you are covered. There is no way you can expect a company to refund/replace a product if the buyer is “hacking” the software and messes up!
If you qualify for the Zune 1 Year Express Warranty the you must call Zune direct at 877-GET-ZUNE (877-438-9863). Even if you are past a year or don’t qualify it can’t hurt to try!
In the Zune Product Kind it states that you must submit proof of purchase “in the form of bona fide, dated bill of sale, receipt, or invoice.” This is to prove you fall within 1 year. Also, you must follow Microsoft’s shipping instructions and delete/remove any files or data you consider private or confidential.
I hope this helps and good luck!
