Comments on: Zune Warranty

By: Robert Thatcher

Robert Thatcher — Fri, 13 Jul 2007 16:29:55 +0000

Is there a number associated with a HUMAN BEING to contact about a ZUNE

By: ana concepcion

ana concepcion — Wed, 22 Aug 2007 13:59:57 +0000

el cristal de mi zune se quebro. donde puedo conseguir que lo reparen. telephone

By: Yang

Yang — Sat, 01 Dec 2007 04:18:14 +0000

I brought my zune in a navy exchange store in february 2007
it was working good until I don’t know why the inlet for the head set won’t work for any kind of headset

By: Yang

Yang — Sun, 09 Dec 2007 11:15:47 +0000

I need an address to mail my zune for you to get it fix, please email me the address at yony1027@yahoo.com.

By: Annette Newbolt

Annette Newbolt — Sun, 16 Dec 2007 22:53:50 +0000

do you have a cracked zune screen and zune wont fix it want to sue zune e-mail me nettyphoo@yahoo.com

By: Marshall

Marshall — Thu, 03 Jan 2008 03:26:33 +0000

I need an address to mail my zune to get fixed.Please e-mail the address.Thank you

By: kim kinsey

kim kinsey — Wed, 23 Jan 2008 17:58:36 +0000

I need an address to mail my zune for repairs under waranty. Please e-mail the address. Thank You,kimberkinsey@aol.com

By: J-Fiddy

J-Fiddy — Sat, 02 Feb 2008 06:05:29 +0000

Yea i figured i hate the ipods so i got a zune but it goes to crap on me month after my warranty so i figure yea a scam for to go buy a brand new zune but no the jokes on you microsoft i’m getting me a brand new IPOD!!!!! HAHAHAHAHA

By: J-Fiddy

J-Fiddy — Sat, 02 Feb 2008 06:05:53 +0000

By: Kasey So

Kasey So — Fri, 15 Feb 2008 08:46:30 +0000

Customer Service,

I bought a Zune in Nov 2007 from Costco.com. Tonight, I discovered that the inside screen has a few crack lines even though the top glass cover is still intact (without any crack on the glass).

How and where should I get my Zune repair in Seattle, WA area ?

Kindly advise ASAP. Thanks.

Kasey

By: santy

santy — Sat, 16 Feb 2008 04:56:41 +0000

my zune went to shit on me today what do i do now?

By: walter Marshall

walter Marshall — Tue, 19 Feb 2008 23:50:33 +0000

I purchase a Zune, and bout six months mines stop working.. for no reason and Idea of Fixing it please let me know Thanks

By: chrissy

chrissy — Sun, 24 Feb 2008 01:33:26 +0000

My zunes head set wont work, Iv tried severak head sets and there is a defect with the zune, Im still under warranty please send me an add to send zune to, to get fixed!

By: Dave

Dave — Tue, 26 Feb 2008 16:44:48 +0000

hey Zune keeps shutting down and I have tried what the forums say by updating the data but it keeps shutting down…..it is still under warranty so please E-mail me instructions to get it fixed at jumpinjimi7@yahoo.com

By: Jasmine S.

Jasmine S. — Wed, 27 Feb 2008 04:09:43 +0000

My zune’s battery will die after only a few hours of playing, which i know a lot of people are having the same problem.

Also, when i charge it up and dont play it within a day, the battery is already dead the next day i decide to turn it on.

And if i play the zune for a few songs (maybe 3) then turn it off then turn it back on a few MINUTES later…the battery is almost dead.

And if i turn the zune off and a few HOURS come back to it, it is already dead, even if the battery level was almost full when i turned it off previously.

I have never dropped my zune.
When it says low battery, I make sure I turn my zune off. And charge it up ASAP.
Just one day, it decided it wanted to be dead the next time I turned it on.

i bought my zune from amazon back in november but it was to late to return it there again, so i guess i have to rely on my one year warranty from microsoft.

Is anyone else having the same issue?

Does anyone have a similar issue?

By: brandon

brandon — Fri, 29 Feb 2008 01:35:57 +0000

my zune screen cracked in my pocket is that covered in my warranty? please email me with info

By: Robby

Robby — Tue, 04 Mar 2008 20:35:48 +0000

Yeah i have the power issue problems…. the battery just dies when i leave it unplugged

By: Mark Farley

Mark Farley — Wed, 05 Mar 2008 16:08:50 +0000

The screen on the inside of my zune is broken and there is also a crack on the outside screen as well. I want to know if the warranty covers the damages to my zune? Please email me and let me know.

By: shane

shane — Sat, 08 Mar 2008 21:01:37 +0000

I was just wondering what the address and info on where to send my Zune

By: king kong

king kong — Sat, 15 Mar 2008 18:53:19 +0000

I bought my zune in December and i dont know why it stop working.. for no reason and Idea of Fixing it please let me know Thanks.

By: Brittani Ewald

Brittani Ewald — Sat, 22 Mar 2008 18:42:09 +0000

I have the same problem as the person who posted this.

“My zuneâ€™s battery will die after only a few hours of playing, which i know a lot of people are having the same problem.

Also, when i charge it up and dont play it within a day, the battery is already dead the next day i decide to turn it on.

And if i play the zune for a few songs (maybe 3) then turn it off then turn it back on a few MINUTES laterâ€¦the battery is almost dead.

And if i turn the zune off and a few HOURS come back to it, it is already dead, even if the battery level was almost full when i turned it off previously.

I have never dropped my zune.
When it says low battery, I make sure I turn my zune off. And charge it up ASAP.
Just one day, it decided it wanted to be dead the next time I turned it on”

I bought my zune at MCCS Miramar Exchange. I have the reciept. I bought it April 07 and I need the address to send it to for repairs quickly before my warranty is over.

My zune has had these problems for about 6 months now. I just kept putting it off.

Please email me the steps i need to take to send it in. and the address of which i send it to.

Thank You
Brittani Ewald

By: juanhuar

juanhuar — Tue, 25 Mar 2008 16:55:17 +0000

my usb port from my zune no longer works it doesn’t charge the battery and it desn’t upload from library.I am still under warranty, what can i do?i live in spain, can i send the zune to microsoft for repair(how?)or do i boy a motherload from ebay and install it myself?
help please callmejuanh@msn.com

By: rhonda

rhonda — Tue, 25 Mar 2008 23:05:20 +0000

The number for support is 1-877-438-9863

By: Shane

Shane — Sun, 30 Mar 2008 20:11:30 +0000

my zune headphone jack is broken and i dont know why. where do i send it or get a number to find out.

By: Gina

Gina — Sun, 13 Apr 2008 15:06:50 +0000

Thinking of buying one and wondering if anyone helped any of these people… or if their issues were resolved. I’ve had problems w/IPODs & wanted to try something new. It’s like buyer beware, now I don’t want to buy either one because they both seem to have similar issues (especially w/batteries). Also, did people find a mailing address to ship their player for repair??

By: zoe

zoe — Mon, 21 Apr 2008 22:01:05 +0000

call this number 1-877-get-zune they will walk you through the process send you a box fed exp so u can mai to them for repair, if they can’t fix it,they will send you a new one

By: J

Sun, 27 Apr 2008 12:41:15 +0000

i have a 1st gen zune and am mad pissed that as soon as i bought it a new one came out. i have a 3 year warranty at the store target and mine is in ok shape… with this warranty they said if they cant fix it, they replace it…would they give me a 2nd gen. zune

By: Kacie

Kacie — Wed, 14 May 2008 21:09:43 +0000

I need an address to send my zune. It wont connect to my computer to put music on it. Ive tried all the things on your troubleshooting, and it still wont connect. Ive only had it since september of 07 and would like to get it fixed.

By: dave

dave — Thu, 15 May 2008 11:43:14 +0000

mine died after 7 months……… it just decided to never work again after 7 months of usage and in was never dropped….

By: Jon

Jon — Fri, 16 May 2008 01:14:01 +0000

yea i have 2 zunes

one 30 gb
the other is a 4 gb

the 30gb has a cracked lcd
the 4 gb just won’t work

but for some reason

i say stick with it

enough ompliants and microsoft should give in

By: tim

tim — Fri, 16 May 2008 20:02:37 +0000

mine is also cracked did you find out if it is covered under warranty

By: Derek

Derek — Sun, 18 May 2008 21:02:59 +0000

I got my 80 GB Zune through Amazon a few months ago and now the screen on it is out. Everyhting else is good but the screen. How do I get a repair/replacement on it? It was bought in Feb. 2008.

By: harry

harry — Tue, 27 May 2008 10:23:37 +0000

Hi, got a few questions.

Is there no support line for the UK? Do I have to call up the US number about getting mine repaired? Will this cost me anything?

I bought my 2nd gen Zune off eBay and it says for sale in US only. Will I have to end up sending it off to the US?

By: Rene

Rene — Sun, 01 Jun 2008 20:36:21 +0000

I gave my husband an ipod when it first came out and it still works perfectly. I just mad the 1 year warranty of my Zune and now and keeps shutting on and off. I loaded the new software and it took off all my songs. The website does not recognize the software. This is ridiculous. I would not recommend anyone buy a Zune. No wonder microsoft is havnig problems. They claim it will be over a hurdred dollars to look at it. As far as I’m concerned I’ll put the $100 towards an Ipod.

By: Rene

Rene — Sun, 01 Jun 2008 20:42:34 +0000

I just spoke to someone in another country about my Zune that just missed the 1 year warranty. It keeps shutting on and off, deleted all my songs and after reloading the new software, doesn’t recognize my Zune.

I hope everyone who is having this problems sends a letter to the Better Business Bureau and Consumer Protection and Microsoft Legal Dept . 1 Microsft Way, Redomond WA 98052

As much money as a Zune costs it should last for more than a year.

By: jon

jon — Thu, 12 Jun 2008 23:24:02 +0000

I got my zune about a month ago and now when I hook it up it doesn’t even register on my computer. It wont turn on or anything. What do I do about it?????? I’m past my 30 day warranty on it from the store I got it from.

By: shafaq

shafaq — Sun, 22 Jun 2008 04:23:27 +0000

i bought a zune 10 month ago .i have a problem it can’t hold the charge for long time .

By: ram

ram — Wed, 25 Jun 2008 01:51:43 +0000

i took my zune in my pocket and the inside lcd cracked. It still works. I bought it November 2007. When we asked support people they are saying it is not covered under the warranty? What can we do?

By: ram

ram — Wed, 25 Jun 2008 01:55:11 +0000

I bought my zune last november 2007 and it cracked last week in my pocket? Support is saying it is not covered under warranty. How do we deal with this.

By: colin

colin — Sun, 06 Jul 2008 03:34:06 +0000

my hold switch broke
is there any way to fix this?
please reply!

By: carolyn

carolyn — Sun, 13 Jul 2008 18:26:45 +0000

My zune has severe water damage and won’t turn on. What types of warranty are offered for my device?. Also, if it isn’t insured, should i try to get the device fixed or would it be easier just to replace it?

please reply!
Thanks!

By: 4444

4444 — Mon, 28 Jul 2008 03:28:11 +0000

Do you know the Address to send your zune to get it fixed (repaired) is?

By: Porsh

Porsh — Tue, 05 Aug 2008 03:27:29 +0000

So the hold switch on my 4 GB Zune won’t work. It’s stuck on hold and therefore I cant use the device. Im going to send it in and try to get it repaired or I want a new one. Ive had it for 8 months,so it’s within the 1 year warranty. That thing is my pride and joy, haha, and I will be extremely angry if Microsoft doesn’t accept it within the warranty.

By: Porsh

Porsh — Tue, 05 Aug 2008 03:28:22 +0000

zune is amazing